Introduction
FAYREN NORD LIMITED (referred to as “we”, “us”, “our”, or the “Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your data when you use our payment processing platform and related services (the “Services”).
This Policy applies to merchants, business partners, and other individuals who interact with us through our website at https://acquiring.center or through our Services. By using our Services, you consent to the practices described in this Policy.
We may update this Policy from time to time. The latest version will always be posted on our website, and the “Last Updated” date will reflect the revision. We encourage you to review this Policy periodically.
1. Information we collect
We collect personal information directly from you, from third-party sources, and automatically through your use of our Services.
1.1 Information you provide
- Identifiers: full name, business name, postal address, email address, telephone number, date of birth, and government-issued identification numbers, such as a passport or driver’s licence
- Financial information: bank account details and credit history information obtained from credit reporting agencies
- Business information: company registration details, articles of incorporation, ownership structure, licences, regulatory authorisations, and other documents required for verification and underwriting
1.2 Information from third parties
We may obtain information from consumer reporting agencies, credit bureaus, public registries, independent sales agents, and other reputable sources to verify your identity, assess creditworthiness, and comply with anti-money laundering and sanctions laws.
1.3 Information collected automatically
When you visit our website or use our Services, we may collect technical data, such as IP address, browser type, device identifiers, operating system, referring URLs, and cookies. We use this data for analytics, security, and to improve user experience.
2. How we use your information
We use your personal information for the following purposes:
- To process and settle payment transactions
- To evaluate and approve your application for our Services
- To verify your identity and comply with Know-Your-Customer (KYC) and anti-money laundering (AML) obligations
- To prevent, detect, and investigate fraud, unauthorised transactions, and other unlawful activities
- To provide customer support and respond to your inquiries
- To send you administrative notices, updates, and marketing communications, with your consent where required
- To comply with applicable laws, regulations, card network rules, and court orders
- To improve and develop our Services, including analytics and reporting
We do not sell your personal information to third parties.
3. Information sharing and disclosure
We may share your personal information with:
- Acquiring Bank and Payment Processors — to facilitate settlement and transaction processing
- Card Networks, including Visa, Mastercard, American Express, and Discover — as required under their rules
- Service Providers and Vendors — who assist us with identity verification, fraud prevention, customer support, and other business functions, under contractual obligations to protect your information
- Debt Collection Agencies — if you fail to pay amounts owed under our Agreement
- Regulatory and Law Enforcement Authorities — when required by law, court order, or to protect our legal rights or the rights of others
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable data protection laws.
5. Data security
We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration, or disclosure. These measures include encryption, firewalls, access controls, and regular security assessments.
While we strive to protect your data, no security system is impenetrable. We cannot guarantee absolute security. You also play a role in protecting your information by keeping your login credentials confidential and notifying us immediately of any suspected breach.
6. Data retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, to comply with legal obligations, including record-keeping and regulatory requirements, and to resolve disputes. When your information is no longer needed, we will securely delete or anonymise it.
7. Your rights and choices
Depending on applicable law, you may have the following rights regarding your personal information:
- Right to Access: request details of the personal information we hold about you
- Right to Rectification: request correction of inaccurate or incomplete data
- Right to Deletion: request that we delete your personal information, subject to legal exceptions
- Right to Object: object to the processing of your data for direct marketing purposes
- Right to Withdraw Consent: where we rely on your consent, you may withdraw it at any time
To exercise any of these rights, please contact us at contact@acquiring.center. We may need to verify your identity before processing your request. We will respond within a reasonable timeframe, generally within 45 days.
8. Opt-out of marketing communications
You may opt out of receiving promotional emails from us by following the unsubscribe link in any such email or by sending a request to contact@acquiring.center with the subject “Opt-Out”. Even if you opt out, we may still send you non-marketing communications, such as transaction confirmations, security alerts, and legal notices.
9. Children’s privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Links to third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before providing any personal information.
11. International data transfers
Your personal information may be transferred to and processed in countries outside your jurisdiction, where data protection standards may differ. We ensure that any such transfers are subject to appropriate safeguards, such as standard contractual clauses or equivalent measures, in compliance with applicable law.
12. Compliance with legal obligations
We use and retain your personal information as necessary to comply with our legal and regulatory obligations, including anti-money laundering, counter-terrorist financing, and sanctions screening. This may involve sharing information with competent authorities when legally required.
13. Changes to this privacy policy
We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of the Services after the effective date of changes constitutes your acceptance of the revised Policy.
14. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
FAYREN NORD LIMITEDThe Gateway Tower 5, Harbour City
15 Canton Road, Kowloon City
Hong Kong
contact@acquiring.center
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.